Shipping and Return Policy

Free Shipping Special

Free Shipping via FedEx SmartPost on domestic continental U.S. orders over $75.00 (excludes HI, AK and APO's/DPO's).  Offer does not apply to phone orders, in-store purchases, or international orders.  Some items are excluded from Free Shipping, including but not limited to:  Garden Animals by Francis Metal Works, Wall Frames, 28 x 28 Signs by Second Nature, Wine Dispensers by Funky Rock.  

General Shipping Options

The Woods ships by Federal Express and USPS Smart Post via SmartPostFedEx Home Delivery,Second Day Air or Next Day Air services to addresses in the continental United States. The Woods does NOT ship internationally, on any shipping service.

NOTE: Second Day Air and Next Day Air packages ordered after 2 pm CST will NOT ship until the next business day.

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SMARTPOST
Orders under 9 lbs. may be delivered by the US Postal Service via SmartPost. Shipping time for SmartPost packages is typically 3 - 9 days.

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OVERSIZED SHIPPING

Please call and ask for a Shipping Price Quote with your order in the following circumstances:

  • If the item(s) you ordered (when boxed) may be over 108" in girth + height and thus considered "Oversized" by FedEx Standards.

  • We cannot ship oversized packages to P. O. Boxes.

Return Policy

If you have a WoodWick Candle that is not burning properly, or have another issue with the quality of your candle, your options are:

  1. If you DID NOT purchase the candle from this websitecall 800-827-2231 to contact Virginia Gift Brands, the company that makes the candles.
     
  2. If you DID purchase the candle from this website and if your candle is less than 25% burned through, follow the procedures below to return the candle to us, enclosing a note to describe what the candle is doing (or not doing, as the case may be).  We will send you a new candle of the same type if it is in stock.  If your candle is not in stock we will send you another candle of your choice.  This option is ONLY for those customers who ordered from this website and return their gift receipt with the candle.

IN-STORE PURCHASES: For the Return Policy on in-store purchases refer to your receipt. For items returned without a receipt we will issue a Store Credit or Gift Card.

ONLINE PURCHASES: Any items you purchase may be returned when accompanied by the original receipt. If the items are received by us in like-new condition, you will be credited for the price of the item (less any discount). Halloween and Christmas returns limited to 30 days after the holiday. For items returned without a receipt we can send you a replacement item or items at your shipping expense.

Write "RETURN" on the outside of the box and ship any items you'd like to return to:

The Woods,
15825 95th Ave N, 
Maple Grove, MN 55369-4473.

If you have any further questions on returns or exchanges, feel free to call us at 888-838-4067.